What Is Auto Delivery?
Last updated: May 22, 2026
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You'll save 5% with your first order and see savings grow with each subsequent shipment at 1% each time, up to a total of 15% on all items selected.
This discount is designed to help save on tea you keep stocked in your pantry. Removing items from your Auto Delivery will reset the discount to 5%. To avoid this, we recommend pausing your Auto Deliveries and placing a regular order. You'll still receive the discount associated with the teas selected for your next Auto Delivery. When you're ready to resume regular shipments, your discount will continue to grow.
Placing a regular order does NOT affect the schedule of your Auto Delivery shipments.
Requested Item Out of Stock
Sometimes an item requested is out of stock, for this we apologize- we're working on getting it back as soon as possible! We will alert you at least three days before your processes if you've requested an out of stock item so you may make any necessary changes.
Auto Delivery follows our normal shipping policies. See our Shipping Page for more details.
We only ship Auto Delivery orders with our Economy service. Ground, Second Day, or Next Day are not available with this service. The only exceptions are PO/APO boxes (USPS) or International Orders (FedEx Cross Border).
Auto Delivery will be automatically turned off in your Account after 4 unsuccessful attempts to process the order. When an attempt is unsuccessful, we email you to let you know that your settings may require attention, and try again in three days.
Four failed processing attempts will result in the loss of the Auto Delivery discount, resetting all items back to 5% off.
