Most of our products can be returned, with a few minor exceptions: 

Sample Sizes
Sample sizes, including our Sampler Sets and portions, are not eligible for return. Being so small and inexpensive, the cost associated with their return or exchange would outweigh their value. Refunds are not available for samples due to dislike. 

Custom Blends
Blends are also not eligible for return, because of their individualized nature. Each custom order is blended, and packaged per order. It is because of this that we are unfortunately unable to accept returns of these items. 

Unauthorized Returns
Unauthorized returns are also not eligible. Products that are returned without online authorization are not eligible for refund, replacement, or store credit. All returns must be authorized online via the returns and claims section of your account page. Unauthorized returns will not be processed.

Applicable Online and In-Store
These exceptions apply online and in-store. We thank you for your understanding.