Missing your order? Take a deep breath and send us an email with your order number, and we'll gladly assist. 

First we ask that you check to ensure your order was sent to the correct address. Check the address we received by going to your Order Historypage and click on the order number to reveal the order details. 

We'll happily help file a claim with the carrier. Often times, the package is left in a place that may not be overly apparent to prevent it from 'walking away.' Or the package may be left with a neighbor for safekeeping. If this isn't the case, we will happily send a replacement to you. 

Should anything be amiss, please email us as soon as possible, as we only have 7 days once the package is delivered to contact the carrier to file a claim. We will do our best to help. We can reship or refund lost orders up to 3 months after the order is processed (charged). 

Stolen Delivery
To report a theft of your order, please contact your local police office or the Postal Inspection Service to report suspected mail theft, 1-877-876-2455 Option 3.

We also recommend contacting your homeowners or renters insurance policy to see if you may be covered for package theft. We, unfortunately, can't provide a replacement as we did our part in packaging and shipping the order as instructed.

If your neighborhood is prone to theft, we recommend shipping your orders to a place of business depending on the carrier selected at checkout. For example, a local UPS Store, or a FedEx Ship Center or Walgreens (they have FedEx OnSite).