Thank you again for your recent order! We are sorry to hear you haven't received the items selected. If your package has been marked as delivered and you have not received it, please follow the instructions above in, "Delivery Reported, No Package"

Claim Filed
Once we have filed a claim with the carrier responsible for its delivery the carrier will now undertake an internal investigation of where your package was left. If the carrier is unable to locate your package, we'll mail you a free replacement.

The investigation may take 7-21 business days, depending on the shipping service selected at checkout. Economy may take up to the 21 business days, but usually resolves sooner. 

Should your package not arrive despite being marked as delivered please email us as soon as possible, as we only have 7 days once the package is delivered to contact the carrier to file a claim. We will do our best to help.