Thanks for your interest in our velociTEA electric tea maker!

Its ingenious design transports water from the bottom to the infuser at the top. It then drips down and makes the journey through the infuser basket once more. This continued for the length of the infusion, ensuring that the tea leaves release all their flavor and aroma. 

Won't Circulate Water?
If your velociTEA tea maker is having difficulty circulating water, the likely cause is a build-up of limescale. To remove limescale, please consider our descaling tablets. 

Simply dissolve one tablet in a glass of water completely (no clumps or lumps, please) and run the tea maker using the "black tea" setting. If it's been a while since you'd descaled your machine and the scale build-up is severe, you may need to repeat the descaling process a few times before circulation resumes again. 

For heavy build-up, you may need to use more than the recommended amount of descaling tablets. We've seen machines that required up to three to clear the scale.

Please note: Do not heat any liquid other than water and never place tea leaves inside a kettle.